So marketers want consumers to be in control, do they? "Truly the consumer wants to be in control, and we want to put them in control," General Motors marketing executive Roger Adams told the Association of National Advertisers' annual meeting.
Be careful what you wish for. What most marketers haven't come to grips with is just how much consumers are now calling the shots. They have the ability to change the way ad messages are being received -- and even come out with their own counter-messages.
Well, he is right. Most marketers haven't come to grips with how much consumers are calling the shots. Maybe it's time they wake up and smell the coffee.